Mr Goyal explained that the “policy” is the result of “more legal thinking”.
Zomato CEO Deepinder Goyal on Monday replied to a Bengaluru resident’s complaint About the company removing its negative review on the food delivery app.
Taking to Twitter, Mr Goyal explained that the “policy”, which has now been removed, is the result of “legal overreach”. He also said that the review has been reinstated, and thanked the woman for bringing the issue to attention and “affecting positive change”.
Greetings! @Disha Sanghvi – This “Policy” (legal) is the result of over-thinking within our Content Guidelines, and we have removed this Policy with immediate effect. We have already restored your review. Thank you for bringing this to our notice and influencing positive change. https://t.co/B8exLG8ijO
— Deepinder Goyal (@deepigoyal) 31 October 2022
On Sunday, Twitter user Disha Sanghvi claimed that she and her colleague got food poisoning after eating at a restaurant in Koramangala. As a result, she took to Zomato to review the place and rave about the quality of the food served at the restaurant to others.
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In the caption of her post, Ms Sanghvi said that she was not the only person who faced health crisis after eating at the restaurant. She also found many others who had had similar experiences in the past few months.
However, “Zomato removed the review citing it,” Ms Sanghvi said, sharing a screenshot of the alert email she received from the food delivery app about the removal of her review. In the email, Zomato claimed that it is not the right platform to report health code violations.
The company’s response triggered a backlash on social media. “If people can’t share their experience in comments and it’s called ‘abuse’ then what are the comments for?” asked a user. “Hey Zomato, if this is not something that you allow on your platform, then there is something seriously wrong with your rules. This is what you want to report and consumers should be aware of it. If this is inappropriate then reply to the seller,” commented another. ,
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But, now the CEO of Zomato has informed that the company has “removed this policy with immediate effect”. “Also, I hope you are feeling better by now. Please take care,” wrote Mr. Goyal, replying to Ms. Sanghvi.
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