Air India News: In the latest development on Air India passengers urinating, the Directorate General of Civil Aviation (DGCA) on Thursday issued show cause notices to the airline, crew members and pilots of the New York-Delhi flight.
“Show cause notices have been issued to the Accountable Manager of Air India, Director of In-Flight Services of Air India, all pilots and cabin crew members of that flight as to why enforcement action should not be taken against them for negligence.” of their regulatory obligations,” the DGCA said in a statement.
The event is of 26 November 2022
The passenger misbehavior incident took place on November 26, 2022 on AI-102 flight. However, the DGCA was informed about the incident on January 4, in which a male passenger behaved indecently and allegedly misbehaved with a female passenger.
“For fact-finding, DGCA sought details of the incident from Air India and based on the airline’s reply, prima facie it appears that the provisions relating to handling of an unruly passenger on board have not been followed,” DGCA said. couple.
Airline’s conduct appears unprofessional: DGCA
According to the DGCA, the conduct of the airline concerned appears to be unprofessional and has caused systemic lapses.
“Prima facie there is a lack of appreciation of the applicable regulatory obligations as described in the Aircraft Rules 1937, Civil Aviation Requirements on ‘Handling of Unruly Passengers’, Cabin Safety Circular, Air India Operations Manual, Air India Safety and Emergency Procedures Manual and Air India Quick Reference handbook and devoid of empathy,” the statement reads.
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Air India bans delinquent passenger
Earlier today (January 5), Air India said in a statement that it has banned the erring passenger for 30 days.
“Air India has taken a very serious view of the incident where a passenger on New York-Delhi flight behaved in an unacceptable and unbecoming manner, causing extreme inconvenience to a fellow passenger. A police complaint has already been lodged and Air India has been informed of the same. Committed to assist law enforcement agencies as well as regulatory authorities,” the statement reads.
It further said that an internal committee has also been constituted to probe the lapses on the part of the airline’s crew and to rectify the lapses which delayed prompt redressal of the situation.
(With ANI inputs)