Minister Ashwini Vaishnav said that TRAI is monitoring the performance of telecom operators.
new Delhi:
All telecom operators, except state-owned telecom company BSNL, are following call drop norms, in only one circle, Parliament was informed on Wednesday.
Telecom Minister Ashwini Vaishnav said that the Telecom Regulatory Authority of India (TRAI) is monitoring the performance of telecom operators at the entire circle level through the Quarterly Performance Monitoring Reports (PMRs) submitted by them against benchmarks for various quality parameters. prescribed by the regulator.
As per TRAI’s PMR for cellular mobile telephone services for the quarter ended December 2021, all TSPs (Telecom Service Providers) except BSNL in an LSA (West Bengal) are complying with both the benchmarks relating to Drop Call Rate (DCR). Huh. said the Minister in written reply to a question in Rajya Sabha.
He said that DoT has launched an Interactive Voice Response System (IVRS), in which about 5.67 crore customers have been personally contacted for feedback on call drops since December 2016.
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