Appellate panel for social media launched to look into user complaints

New Delhi:

IT Minister Rajeev Chandrasekhar on Tuesday launched a grievance appellate panel mechanism that will look into appeals by users against decisions taken by social media platforms.

Rajeev Chandrasekhar told reporters that the digital platform, the Grievance Appeal Committee (GAC), is a powerful tool to ensure accountability of the platform to its users.

“This is another milestone in the evolving framework to ensure that the Internet is open, secure and reliable,” he said.

IT regulations were strengthened in October to pave the way for the formation of a Centre-appointed panel to look into often-neglected user complaints against the way social media platforms addressed their complaints about content and other matters. resolved.

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