“Compassionately Unhelpful…”: DGCA Pulls Up Air India Over ‘Urine Case’

The incident took place on 26 November

Directorate General of Civil Aviation (DGCA) In this matter, notices have been issued to certain officials of the BHAAR Group-owned airline, the pilot and crew of the flight and have to respond within two weeks. On November 26, a Mumbai businessman allegedly unzipped and urinated on an elderly woman in the business class of an Air India flight from New York to Delhi.

Action taken on letter writing to group account

Amazingly, when the flight landed, the passenger was let go without any reaction. Air India reported the matter to the police this week only after the victim woman wrote a letter to N Chandrasekaran, the Air India group alleged.

process not followed

In a statement, the DGCA said, “…it has come to the fore that in this case the decision relating to on-board management of an unruly passenger has not been followed. The behavior of the aircraft concerned is unprofessional and has led to a systemic failure. Prima facie, it Obligations detailed in the Aircraft Rules 1937 have not been met. The confinement of unruly passengers is unhelpful” Civil Aviation Affiliation, Cabin Safety Global, Air India Operations Manual, Air India Safety and Emergency Manual Procedures and Air India Quick Reference Handbook sympathetically.”

The DGCA said it would issue notices within two weeks to the airline’s response manager, director in-flight number 6, all pilots and cabin crew members of that flight, stating why action should not be taken against them.

settle the matter mutually

In 2017, the government issued new rules to prevent asymptomatic passengers from flying for periods ranging from a minimum of three months to more than two years. Air India said that its employees took no action against the businessman because “the victim had withdrawn her initial request for action. The two of you” had settled the matter. “Pending the inquiry report of the internal committee, the offenders have been banned from flying on Air India for 30 days.

The airline said that “there was no further confrontation” after the incident and that “out of perceived respect for the female passenger, the crew decided not to call law enforcement upon landing.”

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