According to reports, an Air India pilot refused to board a disabled passenger on a flight from Bengaluru to Kolkata. The pilot of Bengaluru-Kolkata flight AI-748, which was scheduled to leave for Kolkata at 2.40 pm, stopped Kaushik Kumar Majumdar, who works at the Indian Statistical Institute, from boarding. Mr Majumdar alleged that he was humiliated and denied boarding after the pilot asked him to disconnect the battery of his electric wheelchair, while explaining why it was impossible.
“I was stopped from boarding by the Air India pilot. They told me to disconnect my wheelchair battery and only then board the flight, and after pushing hard for over an hour, I finally got to take the flight. Not allowed,” he said. He said that the Indian Statistical Institute in Bangalore, Prof. Majumdar has flown on Air India at least 25 times since 2009 and this time missed a doctor’s appointment and an important meeting due to the pilot’s “inhuman” behavior. ,
Read also: Watch: Indian Coast Guard’s Dornier 228 plane crashes in Kanpur – Video
In response to the passenger’s question as to why he chose only Air India and not any other airline, he replied, “I was obliged to do so before the privatization of Air India. Otherwise, my office would not reimburse. Now, We are free to take any airline. The reason I pick Air India is because they have an Ambu lift for free. On other flights, they charge for an Ambu lift.”
Earlier in December 2017, Mr Majumdar claimed that he was mistreated by Air India’s ground staff and refused to board their flight to Kolkata. Today is the second time Mr Majumdar has been banned from boarding an Air India flight.
Later, Air India issued a clarification saying, “The first passenger was boarded as per the protocol of the first wheelchair-bound passengers.” The airline further stated that “when he was asked to remove the battery of his wheelchair in accordance with the DGR rules regarding carriage of prohibited goods, he could not remove the same and insisted on keeping the wheelchair with battery in the cabin or in the cargo , all flouting of the prescribed rules are clearly documented in our website and explained time and again.”
Air India says that the engineering and operations team broke the batteries and supported to accommodate the wheelchair, “However, the passenger refused to travel without it. Since there was no other option, safety requirements had to be complied with.” For this the passenger had to get down.
“Mr Majumdar has also spoken about the misbehavior by the pilot concerned. It is informed that the Pilot-in-Command has not met or spoken to Mr. Majumdar. When regarding issues regarding wheelchairs by the ground staff was informed, he had advised the employees to follow the prescribed rules,” Air India further added.
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//$(".main-rhs2443095").theiaStickySidebar();
var prev_content_height = $(content_selector).height();
//$(function() {
var layout = $(content_selector);
var st = 0;
///});
}
}
});
/*}
};*/
})(jQuery);