New Delhi: A woman has revealed a screenshot of a “scary” comment she received from a Swiggy delivery person. After the delivery staff started messaging her on WhatsApp, Pratiti claims that she lodged a complaint with Swiggy’s support team.
Number masking is a technology that allows delivery businesses like Swiggy and Zomato to contact customers over the phone without knowing their phone number – and vice versa. Read more: ‘No harassment, bad language, threats’: RBI governor warns debt recovery agents
However, it appears that the Swiggy representative obtained Pratibha’s phone number because he had called her through his call record instead of the app. After that, the agent started sending her strange messages like “Miss you a lot” and “Nice your beauty, amazing behavior”. Read more: Elon Musk’s SpaceX fires employees for criticizing billionaire boss
“I am sure most of the ladies here can relate. I got a grocery delivery from Swiggy Instamart on Tuesday night. The delivery boy sent me creepy messages on WhatsApp today. Not the first time, not the last time anything like this is happening,” read the receipt wrote on Twitter.
The Twitter user claimed that he took the matter forward but Swiggy’s customer service team did not respond adequately to him.
“Please don’t take the harassment allowed by your app lightly,” she urged the food and grocery delivery company, noting that agents are aware of their customers’ addresses, creating a potentially dangerous situation.
“I’m in a situation when an incident has turned into a real physical threat as a result of the inaction of law enforcement agencies. So that was a trigger,” Prati said, adding that she no longer orders food late at night or after. Will not give She is alone at home due to the incident.
Swiggy’s escalation team and CEO’s office have contacted him, he said in an update shared yesterday. “They listened to me and told me they would take all necessary steps to stop this and learn from it so that it doesn’t happen again,” she wrote.
“What I’ve heard is that the number masking function works if we use the app every time we call the delivery partner,” said Pratti, who speculates about how the delivery employee obtained her phone number. If we contact them once from the app and then call them again with our call log, they take note of our number.”
People encouraged Swiggy to guarantee that such an incident does not happen again in the comments section. Some even advised Prati to file a case of harassment with the police.