New Delhi: Air India Under its new owner – the founder Tata Group, it aims to transform into a comfortable and punctual world class airline with a large domestic market share and a growing international footprint in the next five years.
Called “vihaan.ai” in Sanskrit for the beginning of a new era for the airline, the ambitious plan has a realistic time frame to undo, given decades of mismanagement as a state-owned entity. AI says it aims to “emerge as a world-class global airline with an Indian heart by 2027 – the absolute best in class in customer service, technology, products, reliability and hospitality.”
“As part of Vihaan.AI, Air India has drawn up a detailed roadmap with clear milestones to dramatically grow both its network and fleet, develop a completely revamped customer proposition, enhance reliability and Focusing on improving performance on time and taking leadership position. Investing aggressively behind the best industry talent, in technology, sustainability and innovation. Over the next 5 years, Air India will strive to increase its market share in the domestic market to at least 30%, while significantly increasing the international routes from the current market share. The scheme aims to put Air India on a path of sustained growth, profitability and market leadership, AI said in a statement.
AI MD & CEO campbell wilson Said, “This is the beginning of a historic transformation for Air India, and the beginning of a new era. We are laying the foundation for a brave new Air India with a new purpose and incredible momentum. Vihaan.AI to Air India Our transformation plan is, and it deserves again, to be a world class airline.We are fully focused on being recognized as a world class airline serving global customers with a proud Indian heart.
“The transformation has already begun – a number of initiatives are already underway in areas such as cabin refurbishment, serviceable seats, in-flight entertainment systems. We are working on proactive maintenance and refining the flight schedule to enhance performance over time. The expansion of our fleet will include a combination of both narrow body and wide body aircraft to meet the needs of various networks. The enthusiasm and shared commitment to running Vihaan.ai is evident across the organization and to the stakeholder changes. will be recognized as the new face of Air India emerges,” Wilson said.
The transformation plan has been developed after extensive feedback from AI employees. It is focused on five key pillars – exceptional customer experience, strong operations, industry best talent, industry leadership and commercial efficiency and profitability. While the immediate focus of AI remains on setting the basics and preparing itself for growth (“taxi phase”), a more medium to long-term focus will be on building excellence and setting the scale to become a global industry leader (“Tech off and ascent phases”).
The plan has been unveiled a month before the 90th anniversary of AI founder JRD Tata piloting the first flight of an airline that has become AI. “Since then, Air India and its employees have faced many challenges before returning home to the Tata Group. Vihaan.AI is the roadmap to put Air India on the global map, making it a world class, digital, Indian airline,” the statement added.
Called “vihaan.ai” in Sanskrit for the beginning of a new era for the airline, the ambitious plan has a realistic time frame to undo, given decades of mismanagement as a state-owned entity. AI says it aims to “emerge as a world-class global airline with an Indian heart by 2027 – the absolute best in class in customer service, technology, products, reliability and hospitality.”
“As part of Vihaan.AI, Air India has drawn up a detailed roadmap with clear milestones to dramatically grow both its network and fleet, develop a completely revamped customer proposition, enhance reliability and Focusing on improving performance on time and taking leadership position. Investing aggressively behind the best industry talent, in technology, sustainability and innovation. Over the next 5 years, Air India will strive to increase its market share in the domestic market to at least 30%, while significantly increasing the international routes from the current market share. The scheme aims to put Air India on a path of sustained growth, profitability and market leadership, AI said in a statement.
AI MD & CEO campbell wilson Said, “This is the beginning of a historic transformation for Air India, and the beginning of a new era. We are laying the foundation for a brave new Air India with a new purpose and incredible momentum. Vihaan.AI to Air India Our transformation plan is, and it deserves again, to be a world class airline.We are fully focused on being recognized as a world class airline serving global customers with a proud Indian heart.
“The transformation has already begun – a number of initiatives are already underway in areas such as cabin refurbishment, serviceable seats, in-flight entertainment systems. We are working on proactive maintenance and refining the flight schedule to enhance performance over time. The expansion of our fleet will include a combination of both narrow body and wide body aircraft to meet the needs of various networks. The enthusiasm and shared commitment to running Vihaan.ai is evident across the organization and to the stakeholder changes. will be recognized as the new face of Air India emerges,” Wilson said.
The transformation plan has been developed after extensive feedback from AI employees. It is focused on five key pillars – exceptional customer experience, strong operations, industry best talent, industry leadership and commercial efficiency and profitability. While the immediate focus of AI remains on setting the basics and preparing itself for growth (“taxi phase”), a more medium to long-term focus will be on building excellence and setting the scale to become a global industry leader (“Tech off and ascent phases”).
The plan has been unveiled a month before the 90th anniversary of AI founder JRD Tata piloting the first flight of an airline that has become AI. “Since then, Air India and its employees have faced many challenges before returning home to the Tata Group. Vihaan.AI is the roadmap to put Air India on the global map, making it a world class, digital, Indian airline,” the statement added.