The University Grants Commission (UGC) is all set to launch its new centralized portal ‘e-Samadhan’ for monitoring and redressal of all grievances of students and staff members in the University. The portal will be the only solution for all complaints; And all the existing portals and helplines except the Anti Ragging Helpline will be merged with it.
Users can register their complaints on the portal by following a simple procedure using their email ID or by calling the toll-free number 1800-111-656.
A UGC official said, as reported by the news agency ANI“UGC e-Samadhan is a step forward to serve the stakeholders which will be a single window system for all the stakeholders to register their grievances/grievances on the portal which will be available all the time at the click of a mouse. A Toll Free No. 1800-111-656 will also be available on the UGC website 24×7 so that complaints can be lodged by the stakeholders on any issue they may come across.
“Students can register various complaints through a single platform. Due to proper documentation and docket numbers it will be easy to track the progress of complaints. This will help in identifying the institutions which are not responding to complaints so that strict measures are taken. to be picked up.” commission,”
The UGC says the new platform will ensure transparency, prevent unfair practices in higher education institutions and provide a time bound mechanism for redressal of grievances.
Earlier, the UGC provided various mechanisms, the official said. Due to non-availability of single-window system, stakeholders were registering multiple complaints/complaints at various places. Due to this the redressal mechanism was working at a slow pace, causing further concern to the stakeholders.
UGC has a wide range of stakeholders which includes 1043 universities, 42343 colleges, 3.85 crore students and 15.03 lakh teachers.
ANI. with inputs of
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