Kanpur: State Consumer Disputes Redressal Commission, Lucknow on Thursday asked the flight operator indie-go To pay Rs 85.5 lakh as compensation and damages to complainant Vinay Shankar Tiwari for deficiency in service and unfair trade practice.
Redressal commission member Rajendra Singh said in his order that Rs 35 lakh as compensation to the flight operator, Rs 50 lakh for mental agony and harassment and Rs 50,000 as the cost of the case with interest at the rate of 10%. should do. annual
Tiwari had booked an air ticket from Lucknow to Delhi through Cleartrip on April 15, 2013. The ERBVLS of Indigo flight number 6 E-141 was while the departure time was 10.50 am. he reached Amausi Airport And checked into the flight and occupied my allotted seat number 5A.
Just before take-off, IndiGo’s cabin crew informed him that his ticket had been canceled and he had been brutally deported from the flight. Tiwari inquired with Cleartrip and was told that the ticket has not been canceled on their behalf. Further inquiry from IndiGo revealed that Shailendra had canceled the ticket at 7.38 am.
The commission said that if it was believed that the ticket was canceled at 7.38 am, then why did they allow Tiwari to check in. indigo airlines Neither the mobile number of the said person nor the screenshot of any message was submitted to Tiwari.
After going through the circumstances and evidence, the Commission came to the conclusion that there was deficiency in service by the airlines and also unfair trade practice with a contractor of national repute who was on his way to Delhi to attend an urgent meeting. Subsequently, the state commission awarded a compensation of Rs 85.5 lakh.
Redressal commission member Rajendra Singh said in his order that Rs 35 lakh as compensation to the flight operator, Rs 50 lakh for mental agony and harassment and Rs 50,000 as the cost of the case with interest at the rate of 10%. should do. annual
Tiwari had booked an air ticket from Lucknow to Delhi through Cleartrip on April 15, 2013. The ERBVLS of Indigo flight number 6 E-141 was while the departure time was 10.50 am. he reached Amausi Airport And checked into the flight and occupied my allotted seat number 5A.
Just before take-off, IndiGo’s cabin crew informed him that his ticket had been canceled and he had been brutally deported from the flight. Tiwari inquired with Cleartrip and was told that the ticket has not been canceled on their behalf. Further inquiry from IndiGo revealed that Shailendra had canceled the ticket at 7.38 am.
The commission said that if it was believed that the ticket was canceled at 7.38 am, then why did they allow Tiwari to check in. indigo airlines Neither the mobile number of the said person nor the screenshot of any message was submitted to Tiwari.
After going through the circumstances and evidence, the Commission came to the conclusion that there was deficiency in service by the airlines and also unfair trade practice with a contractor of national repute who was on his way to Delhi to attend an urgent meeting. Subsequently, the state commission awarded a compensation of Rs 85.5 lakh.
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