New Delhi: Passengers who will travel on Air India flights on Friday (January 28) will hear about the airline’s takeover by the Tata group during in-flight announcements, according to an official order.
The Indian government handed over Air India to the Tata group on Thursday afternoon after nearly 69 years, when it was taken over from the group.
In an order, the operations department asked the airline’s pilots to make a specific announcement after closing the door on each flight departing Friday. According to the order, the announcement will be as follows: “Dear guests, this is your captain (name) speaking ………Welcome to this historic flight, which marks a special event.”
According to the order, the announcement read, “Today, Air India has officially become part of the Tata Group again after seven decades. We serve you with renewed commitment and passion on this and every flight of Air India.” look forward to doing.” “Welcome to the future of Air India! We hope you enjoy the journey. Thank you,” the announcement continued.
After a competitive bidding process, the government on October 8 last year sold Air India to Tales Pvt Ltd, a subsidiary of the Tata group’s holding company, for Rs 18,000 crore.
Sources said smart and well-groomed cabin crew members, better on-time performance of flights, calling passengers as “guests” and in-flight meal service are some of the measures that Tata group Air India should pay immediate attention to. is focusing. Above the airline on Thursday.
Sources said employees have been told by the Tata group that there will be a change in the “image, vision and perception” of Air India. He added that cabin crew members have been instructed to address all passengers as “guests” and the cabin crew supervisor will have to oversee the safety and service standards provided to the guests.
Crew members would have to be tactfully dressed and well prepared, and there would be officers who would check in at airports. As timely performance is of the utmost importance, crew members shall make all efforts to ensure that the doors are closed 10 minutes prior to the departure of the flight.
(with PTI inputs)
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