World Consumer Rights Day 2023: Consumer Rights and Responsibilities that every Indian should know

World Consumer Rights Day 2023: March 15 is celebrated every year as World Consumer Rights Day. This global day is celebrated to spread awareness about the rights and needs of the consumers. In India, the government passed the Consumer Protection Act, 1986 which outlines some basic consumer rights. On the occasion of World Consumer Rights Day, let us know about 6 important rights that every consumer should know:

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1. Right to Education
   This means ensuring that consumers have access to informational programs and materials before availing the services. This will help them make an informed and better decision before purchasing.
2. locus standi
   This means that any consumer has the right to advocate his interests or represent himself, says India Today. Consumers can file complaints against any products or services without any fear as it is their right to be heard. It can be assured that due consideration will be given to the interests of the consumers at the appropriate forums.
3. right of redress
   If a consumer is subjected to unfair trade practices or exploitation, he/she has a right to seek redressal against such malpractices.
4. right to security
   According to a report in the Financial Express, Indian consumers have a ‘right to be protected against marketing of goods and services that are hazardous to life and property’. Under the Right to Security, the Act also applies to healthcare, pharmaceuticals, automobiles, housing, home appliances and travel and food processing sectors.
5. right to choose
   It refers to the ‘right to be assured, wherever possible, access to a wide variety of goods at competitive prices’. Consumers can bargain on MRP. It is not fixed by the government and the actual selling price may be less (depending on taxes).
6. right to Information
   The Consumer Protection Act, 1986, describes the right to information as the ‘right to be informed about the quality, quantity, potency, purity, standard and price of goods’ so as to protect the consumer from unfair trade practices.

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