Xiaomi India announced that the company is taking a more comprehensive approach to customer service by offering live video support to its users. With support in 11 languages including English and Hindi, the support service is valid for the brand’s smart TVs, robot vacuum cleaners and even smart water purifiers.
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According to Xiaomi, this service is being introduced to ensure that customers can get their queries and problems resolved quickly from the comfort of their preferred location.
To use the service, users need to visit the Xiaomi India online portal and register a request. Xiaomi customer support representatives will get in touch with the customer over the phone, understand the problem, get more context and then proceed to share the video call link. Upon inspection, if the problem is not resolved, Xiaomi will send a representative to your location free of charge if your product is under the manufacturer’s warranty.
In addition, Xiaomi also provides the services listed below:
1. Multilingual Support – Customers are addressed through voice, chat and email in 11 languages including English, Hindi, Tamil, Marathi, Bengali, Gujarati, etc.
2. Pre-sale Support – Before any customer buys a product, the company now provides consultations to help people make informed decisions.
3. 24*7 AI Bot – Available 24*7, 365 days, the bot works in both Hindi and English to help people with all kinds of queries and help they need.
4. Xiaomi Service+ App – From warranty information on their owned devices to booking repairs and beyond.
5. 700+ Workforce – Xiaomi India’s large workforce ensures that the company’s large customer base is well catered for. The brand also conducts training sessions regularly to help its employees upskill.
Commenting on the development, Muralikrishnan B, President, Xiaomi India said, “We have always focused our energies and efforts towards building long-lasting consumer relationships and offering innovative, digital-first customer support services. . With the launch of ‘Live Video Support’, we aim to provide our consumers with a quick solution that provides a seamless experience and does not disrupt their daily lives. For us at Xiaomi India, customer satisfaction and safety are of utmost importance, and we will continue to innovate and provide them with best-in-class service experiences.”
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