After reviewing the block time, airport connecting time and aircraft as well as crew rotation, Tata-owned Air India has identified various improvement areas to improve the overall performance.
After reviewing the block time, airport connecting time and aircraft as well as crew rotation, Tata-owned Air India has identified various improvement areas to improve the overall performance.
According to internal communication, Air India will set up a new system to proactively alert fliers about changes or delays in flight schedules and also set up a coordination team to resolve airport-specific issues.
After reviewing the block time, airport connecting time and aircraft as well as crew rotation, Tata-owned Air India has identified various improvement areas to improve the overall performance.
In an internal communication on Friday, Air India CEO and Managing Director Campbell Wilson said the airline would look for airport slots to make improvements.
Noting that the airline is unlikely to receive all-slot changes this season, “now that we know what we want we can progressively refine season-by-season,” he said. Told.
The airline, which had a domestic market share of 8.4% in July, will also set up an airport/hub control/regional control coordination team to better understand airport-specific issues.
According to the communication, the airline’s airport operations team is working closely with ground handling partners across the network to improve governance and performance.
“…we are getting better customer-facing systems to alert fliers about schedule changes or delays in advance, and enable them to self-change flights where relevant be made.”
In addition, it said that seven scenarios now trigger advance customer notifications, and its IT and customer experience teams are working hard to fully deploy these new systems over the next few months.
Tata had acquired Air India in January this year.