Delay in purchase of Ola S1 electric scooter, website fault, Bhavish Aggarwal apologizes by tweet

The order book for the Ola S1 electric scooter was supposed to open on September 8 at 6 pm, but the company has now delayed it by a week to September 15. Know why


Customers will be able to buy Ola S1 and S1 Pro from September 15

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Customers will be able to buy Ola S1 and S1 Pro from September 15

Ola Electric was all set to start accepting purchase orders for its S1 and S1 Pro electric scooters from September 8, 2021, but the company has now decided to delay it. Ola Electric founder Bhavish Agarwal in a tweet confirmed the development and also apologized for the delay due to technical glitches with the website. The company will now start buying from 8 am on September 15, Aggarwal confirmed. Customers who booked earlier Ola S1 The scooter will now get a chance to book the model for ₹ 499.

Read also: Ola S1 Electric Scooter Launched in India

In a letter shared on his Twitter account, Bhavish Aggarwal wrote, “I would like to apologize to all of you who had to wait for many hours. The website did not live up to the expectations on quality. I know we let you down. And I sincerely and frankly apologize to each and every one of you for a very disappointing experience.”

Agarwal further revealed that the website aims to provide a completely digitized shopping experience right from completing the paperwork to a completely digital loan process. He said that the website was not up to standards, which is why it was not active on 8 September. Several users on social media reported not being able to complete the purchase process back in the day.

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The Ola S1 electric scooter gets a maximum range of 181 km with a top speed of 115 kmph in the S1 Pro variant

“It will take us another week to get you the right experience. I want to tell you that we will now start our shopping on September 15th, 8am. Your reservation and your position in the shopping queue remain unchanged, so if you booked earlier Yes, you will still be able to buy it earlier,” Agarwal said, adding, “Our delivery dates also remain unchanged,” he said.

Read also: Ola S1 Electric Scooter: All you need to know

Ola Electric aims to make the vehicle buying process completely online and does not have on-ground dealerships or experience centers like its competitors. The company has not addressed concerns about how it plans to service the scooters in the future or what the warranty option looks like on its offerings.

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The S1 is priced at ₹ 1 Lakh in the Ola Electric range, while the S1 Pro is priced at ₹ 1.30 Lakh (all prices, ex-showroom). In just 24 hours after the pre-bookings opened last month, the company got more than one lakh reservations for its scooter. It is building a huge manufacturing facility in Tamil Nadu which will cater to this demand and even export the model abroad.

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