After the incident between a disabled youth and Indigo Airlines employees, another similar incident took place. A woman reportedly fainted at the Delhi airport last week after she was denied boarding due to a late arrival on an Air India flight from Delhi to Vadodara, and her relatives claim she was not given immediate medical attention .
The airline, however, denied the allegation, saying that a doctor had reached the spot “immediately”, but the passenger was already feeling better. When asked about the incident, Indian aviation regulator DGCA chief Arun Kumar told PTI, “We are seeking a report from the airline concerned.”
The spokesperson said the airline staff kept calling their names and asking them to report before the gates closed. “After spotting one of them lying on the floor near the gate, our staff immediately called a doctor and a CISF personnel to help him,” the spokesperson said.
When the doctors reached the spot and denied any medical or wheelchair assistance, the passenger felt better, the spokesperson said, adding that Air India always accords top priority to passenger safety and comfort.
“However, as a responsible airline, we have to follow the rules laid down by the regulatory authorities and in any case, we cannot delay the flight, especially when all the passengers had boarded on time,” the spokesperson noted. .
Air India did not specify the date on which the incident took place at the Delhi airport. However, sources said that the incident took place at the Delhi airport last week.
With inputs from PTI
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