New Delhi:
DGCA has sent a notice to Air India for two cases of misbehavior with a passenger. On behalf of DGCA, Air India has said that why action was not taken by you live. Chandrasekaran on Sunday admitted that Air India’s response to the incident of a female co-traveller allegedly urinating under the influence of alcohol was going to be “faster”.
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The first was claimed to have happened on 26 November 2022 when a female co-passenger, aged around 70, was allegedly groped by an inebriated passenger in the ‘business class’ of Air India’s New York-New Delhi flight. In the incident, on a Paris-Delhi flight, a man had covered a woman’s blanket while she was in the toilet. This incident took place on 6 December.
In the past, aviation agreements had also directed airline authorities to prevent, including handling, ‘unruly’ passengers. The directive, from the Directorate General of Civil Aviation (DGCA), states that non-action, directed action or failure on the part of airlines to respond to major incidents has tarnished the image of air travel. The pilot-in-command is responsible for understanding whether the cabin crew can control a situation and accordingly relaying information to the airline’s central control for further action.
Task group-owned Air India CEO Campbell Wilson joked about the incident and said the four crew members and one pilot under investigation have been completely taken off duty and a review of its in-flight alcohol policy. doing.
Amid criticism for not handling the incident properly, Wilson said in a statement that the airline could have done a better job of reporting the matter and promised to create a robust mechanism for reporting such unwarranted behaviour. He said, “It is very worrying about such incidents during Air India flight where passengers have to bear the deplorable actions of their co-passengers on our flight. We are saddened by these incidents and express our regret.
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