New Delhi: District Consumer Commission Chandigarh has passed an order against a Tamil Nadu firm for full refund of payment made by a consumer for selling poor quality ‘tawa’ (griddle made of cast iron) along with interest and to be filed online by the buyer. Barely five months later the cost has been imposed. complaint through e-filing,
In another case, the Aligarh District Consumer Commission passed an order against a reputed clothing store to refund Rs 16,990 along with interest for selling a defective saree to a customer and after the consumer filed an online complaint against the store’s shop. The cost was also fixed within months.
Although this complaints These examples show that the new system of filing complaints online from home, consumers debating their own cases without involving advocates and finally getting relief within months is showing positive results. Since the launch of e-filing in the National Consumer Disputes Redressal Commission in September last year (NCDRCAbout 9,800 complaints have been filed online through e-Dakhil in National, State and District Consumer Commissions.
Though this facility is still in its initial stage, 213 cases have been settled through e-Dakhil, which includes 158 cases in District Commissions, 18 cases in State Commissions and 37 cases in State Commissions. national commission, The official said that among the states and union territories, Delhi and Maharashtra lead the way in the number of cases disposed of with 67 and 38 cases respectively.
The average time taken so far for disposal of cases registered through e-Dakhil is 100 days for District Commissions and 90 days for State Commissions, which is much less than the time taken otherwise for disposal of cases.
This provision of online filing of complaints was made in consumer protection act of 2019, which stipulates that efforts should be made to decide every consumer complaint within three months where analysis or testing of the commodity is not required and within five months where analysis or testing of the commodity is required.
E-Dakhil was introduced as a hassle-free interface for the consumers to easily approach the concerned consumer commission, eliminating the need to travel and be physically present to lodge complaints .
In another case, the Aligarh District Consumer Commission passed an order against a reputed clothing store to refund Rs 16,990 along with interest for selling a defective saree to a customer and after the consumer filed an online complaint against the store’s shop. The cost was also fixed within months.
Although this complaints These examples show that the new system of filing complaints online from home, consumers debating their own cases without involving advocates and finally getting relief within months is showing positive results. Since the launch of e-filing in the National Consumer Disputes Redressal Commission in September last year (NCDRCAbout 9,800 complaints have been filed online through e-Dakhil in National, State and District Consumer Commissions.
Though this facility is still in its initial stage, 213 cases have been settled through e-Dakhil, which includes 158 cases in District Commissions, 18 cases in State Commissions and 37 cases in State Commissions. national commission, The official said that among the states and union territories, Delhi and Maharashtra lead the way in the number of cases disposed of with 67 and 38 cases respectively.
The average time taken so far for disposal of cases registered through e-Dakhil is 100 days for District Commissions and 90 days for State Commissions, which is much less than the time taken otherwise for disposal of cases.
This provision of online filing of complaints was made in consumer protection act of 2019, which stipulates that efforts should be made to decide every consumer complaint within three months where analysis or testing of the commodity is not required and within five months where analysis or testing of the commodity is required.
E-Dakhil was introduced as a hassle-free interface for the consumers to easily approach the concerned consumer commission, eliminating the need to travel and be physically present to lodge complaints .
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