New Delhi: The central government has launched the Sanchar Saathi portal – www.sancharsaathi.gov.in – to help people track their lost or stolen mobile phones. Using the Sanchar Saathi portal, users can also access their SIM card number and if someone is found using the SIM can block it through the owner’s ID.
Three reforms have been introduced through this portal – CEIR (Central Equipment Identity Register), Know Your Mobile Connection and ASTR (Artificial Intelligence and Facial Recognition Powered Solution for Telecom SIM Subscriber Verification).
CEIR is to block stolen/lost mobiles, while Know Your Mobile Connection is to know mobile connections registered in your name and ASTR will help identify fraudulent customers.
How to block lost mobile phone through Government’s Sanchar Saathi portal
Visit the Sanchar Saathi Portal link https://ceir.sancharsaathi.gov.in/Request/CeirUserBlockRequestDirect.jsp
Feed in device information like mobile number, IMEI number, device brand
Then proceed to enter Lost Information like Lost Place, Date, Police Complaint Number
Then you have to submit your personal details like your name, address, identity and other details
After this you have to choose a mobile number where an OTP will be sent
Select declaration box and submit button
Your smartphone will be blocked, others will not be able to use it
How to unblock lost mobile phone through Government’s Sanchar Saathi portal
Visit Sanchar Saathi Portal link https://ceir.sancharsaathi.gov.in/Request/CeirUserUnblockRequestDirect.jsp?OWASP-CSRFTOKEN=J9UQ-6LC1-P779-OF77-NKO6-6O7M-O70O-UOZZ
Fill request for unblocking recovered/found mobile
Feed in details like your request ID, mobile number which was provided for OTP/notification while blocking and reason for un-blocking
Enter captcha code and click on get OTP
Now click on submit button
Your mobile phone will be unblocked and you can start using it now