Several users reported a problem accessing the IT portal and thought it was hacked on June 7. But the Income Tax Department said that software services provider Infosys has been directed to look into an issue with the search option on the e-filing portal and resolve the issue. Now the priority.
Finance ministry officials also said that there has been no data breach on the portal.
The operation of the portal was disrupted several times in the past one year, forcing the government to extend the deadline for all taxpayers to file tax returns and related forms.
The new e-filing portal, www.incometax.gov.in, which went live on June 7, 2021, had a good start, with taxpayers and professionals reporting glitches and difficulties in its operation.
The portal was launched to provide convenience and a modern, seamless experience to the taxpayers. The contract to develop the portal was awarded to the IT giant in 2019. This is what happened later:
June 2021
Soon after its launch on June 7 last year, the e-filing portal experienced several glitches in its operations.
The Finance Ministry and Infosys had earlier discussed these issues and how to improve the technical infrastructure of the portal.
August 2021
Infosys MD & CEO Salil Parekh assured FM Nirmala Sitharaman that the company is working expeditiously to ensure that taxpayers have a hassle-free experience on the portal. Parekh also said that over 750 team members were working on the project.
Sitharaman had expressed “deep disappointment” over the persistence of glitches even after more than two months after the portal’s launch and gave Infosys time till September 15 to resolve the issues.
September 2021
The government’s deadline for Infosys to fix problems with the income tax portal expired, but taxpayers continued to express dissatisfaction over the glitches.
Tax experts and taxpayers reported several ongoing issues with the filing of returns, including delayed pre-verification by banks, difficulty in registering digital signature certificates, inability to file adjournments in ongoing assessment cases, refund requests, etc. Failure to issue from and errors in e-verification. september.
December 2021
The portal was shut down on December 30 last year, a day before the deadline for filing income tax returns (ITR), leaving taxpayers, chartered accountants and tax practitioners in a bind.
It was stated that OTP was not being sent on time and some problems were found in account login due to which return filing was pending.
7 June 2022
After several users complained about problems in accessing the IT portal and reported that it was hacked on June 7, which was also the portal’s first anniversary, the department said that Infosys is taking the issue on priority. Was resolving and assured there was no cyber security issue. ,
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