India has huge reserves of culinary gems in different states. As you travel the length and breadth of the country, you will discover that every state and region has tons of delicious cuisines that are loved by all. Zomato has recently launched a new inter-state delivery service that will deliver iconic dishes from different parts of India to your doorstep. As per the terms of service, the food will be refrigerated for the duration of the journey which will take at least one day to complete. Recently, a customer from Gurgaon tried to order some biryani from the famous Hotel Shadab in Hyderabad, but got disappointed. The reason was that he got only Salan and Biryani was missing from his order! Take a look at what the customer wrote on Twitter:
Ordered Chicken Biryani from Hotel Shadab @zomato Interstate Legend Service and all I got was a small box of Salon. @deepigoyle It seemed like a great idea but my eating plans are up in the air now. Now, you have given me a biryani in Gurgaon! pic.twitter.com/ppVbausds8— Prateek Kanwal (@prateekkanwal) 3 September 2022
(Also read: Zomato launches emergency facility for COVID food delivery, Twitter approves,
Biryani is indeed a much loved dish which is popular all over the country. Hyderabad’s biryani, in particular, is world famous and a highlight of the city’s culinary landscape. Twitter user Prateek Kanwal narrated a funny incident about his biryani order on his profile. He said that Chicken Biryani was missing from his order and he only got Salan! “Ordered Chicken Biryani from Hotel Shadab of zomato Interstate Legend Service and what I found was a small box of salan. He addressed Zomato CEO Deepinder Goyal and said, “It was a great idea, but my meal plans are up in the air now. Now, you have given me a biryani in Gurgaon!” He also revealed that he was not only a customer but also a shareholder of Zomato.
This funny post of Zomato customer got a lot of likes and notes From Twitter users who can relate to their biryani blues. Many of them shared laughing emojis and similar reactions to the post.
Take a look at the responses:
Prateik, they’re just making sure you do portion control and stay fit – Salman Anees Souz (@salmansouz) 3 September 2022
Delivery Boy’s Dinner Plans Got Covered I Think – R Pooran Prasad (@pooran) 6 September 2022
This kind of problem is normal with Zomato… Happened to me many times… Gaurav Sood (@gaurav12sood) September 7, 2022
Biryani Blues? – Mayank Bangia (@MayankBangia) 4 September 2022
Zomato immediately responded to the complaint on Twitter. Later, they managed to track down her biryani order and in the meantime, also arranged a replacement biryani for her. “Credit where it’s due! Sushant from Head of Customer Service and Product zomato Interstate legends not only tracked down my biryani but also sent me an extra biryani from Biryani By Kilo! issue has been resolved. At least, as a shareholder I feel good about customer service,” he wrote in his tweet. Take a look:
Hi Prateek, We are sorry to hear about the incomplete order you have been placed. Please share your registered contact details on a private message so that we can make it up to you. https://t.co/jcTFuGSv2G— zomato care (@zomatocare) 3 September 2022
Credit where it’s due! Sushant from Head of Customer Service and Product @zomato Interstate legends not only tracked my biryani but also sent me an extra biryani @biryani by kilo, issue has been resolved @deepigoyle, At least, as a shareholder I feel good about customer service. pic.twitter.com/nZ1O7TvsAJ— Prateek Kanwal (@prateekkanwal) 3 September 2022
What did you think of the hilarious incident when the biryani went missing? Have you ever had a similar experience? Tell us in the comments below.