Last Update: February 28, 2023, 19:32 IST
This comes a day after chef Sanjeev Kapoor complained about the food. (Image credit: Twitter)
A business class passenger shared a video of the sighting of a tiny insect in his in-flight meal.
Air India is making headlines (again) for all the wrong reasons. This time a passenger complained about the lack of cleanliness in the food served on the plane. Passenger named Mahavir Jain shared a video on Twitter and said that he saw a worm in his business class meal. Tagging Air India, Jain wrote, ‘Worm in the food served in business class.’ It is shown in the video that a small worm is crawling on top of the food in the plate. This clip has created a lot of headlines on social media.
Tata-owned Air India quickly responded to the complaint, saying they follow strict hygiene standards. The complaint was acknowledged by the official Twitter account of Air India. The tweet read, “Dear Mr Jain, We are sorry to know about your experience while flying with us. This is not a good thing to hear. We strictly follow measures to ensure hygiene at every stage of the process.”
Dear Mr. Jain, We are sorry to know about your experience while flying with us. This is not a good thing to hear. We strictly follow measures to ensure hygiene at every stage of the process. 1/2- Air India (@airindiain) February 27, 2023
People have expressed disappointment with the services provided by Air India.
One user wrote, “Air India is losing its charm. My flight was canceled without any notice to me. All he said was ‘sorry’.
Air India is losing its charm. My flight was canceled without any notice to me. He only said “sorry”. — Riddhi (@Riddhimaglani) February 27, 2023
Another said, “Ok, we will take action against our catering team/ rather than just ‘highlighting’ it can be a satisfactory answer, even if you don’t take it.”
Well “we will take action against our catering team” can be a satisfactory answer instead of just “exposing him”…. even if you don’t take it… – Yash Jain CA, CS (@Imyashjain111) February 27, 2023
The airline also requested Jain’s flight details and seat number so that the catering team could be informed about the issue. To this Jain replied, ‘It doesn’t seem that hygiene was taken care of. My flight was AI671 – Mumbai to Chennai. Seat 2C.”
The incident comes a day after renowned chef Sanjeev Kapoor criticized Air India for the quality of in-flight food. The chef was on a flight from Nagpur to Mumbai. The meal included chilled chicken tikka with watermelon and cucumber, a sandwich with very little stuffing, and a dessert that was a sponge dipped in sugar syrup, he said in a tweet that included a picture of the meal.
get up @airindiainNagpur-Mumbai 0740 flight.
Chilled Chicken Tikka with Watermelon, Cucumber, Tomato and Sev
Shredded Cabbage Mini Stuffing Sandwiches with Mayo
Sugar syrup sponge painted with sweet cream and yellow glaze. pic.twitter.com/2RZIWY9lhO
– Sanjeev Kapoor (@SanjeevKapoor) February 27, 2023
To this Air India said, ‘We are sorry for your disappointing experience with us. We sincerely apologize for the inconvenience caused. However, we have taken your valuable feedback into consideration with concern. We’ll make sure to pass on your comments to the right team as it will help us improve.”
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