New Delhi: Indian Artificial Intelligence (AI) bot platform, e42, which specializes in developing no-code, automated AI bots for various services, has launched a marketplace to help businesses hire such bots. Is. Marketplace E42 will have a store for its customers to install their own AI bots, which can then be licensed or rented by other businesses to deploy on their services.
E42 co-founder and chief executive Animesh Samuel told Mint that the platform’s bots, which he refers to as “AI workers,” are more evolved and complex than just chatbots. The latter are services deployed on various websites to automate customer queries. , in a bid to enhance human-powered customer services.
Samuel said that while the E42’s AI workers include chatbots, they are more advanced in terms of the tasks they can perform. These “complex” tasks include AI bots that can automate the workflow of a company’s human resources and accounting departments — and also act as an analyst by processing the data.
E42 has about 20 clients till now, including the likes of Tata Consultancy ServicesHindalco and Mahindra & Mahindra, Samuel said these clients, who have used E42’s AI platform to build their bots, can now offer application programming interfaces (APIs) of bots developed through the newly launched marketplace – where third parties Companies can “hire” them for a fee.
According to Samuel, the process eliminates the need for small companies with limited resources to go through the process of developing and deploying their own automated bots—which can be complicated without access to enough data to train these services. Is.
Certainly, E42 Marketplace is not the only click-to-deploy AI bot marketplace in India. American software firm Automation Anywhere already has a similar AI bot store, which offers automation packages developed by the likes of Salesforce, Service Now, Microsoft, Google and others.
Big tech firms also have their own AI automation marketplaces. For example, Amazon has the Amazon Web Services (AWS) Marketplace, which provides services such as Accenture’s Conversational AI Platform as a click-to-deploy tool for businesses. Similarly, Microsoft also has Azure Marketplace offering similar services.
E42’s Samuel said there is no question of such AI “workers” replacing humans in existing jobs. “This moment will be similar to the advent of the personal computer, which replaced a lot of human work—like the physical book—keeping accounts. Although some jobs will become obsolete, it will allow for more advanced roles for humans to take on and their profiles.” The way to improve will be paved.”