Omicron variant shocks not affecting domestic travel: MakeMyTrip

From the booking point of view, the company said that the cancellation rates have come down significantly on the domestic front as well as for its platform. Rajesh Mago, co-founder and group CEO, said, “When the news broke, seeing that everyone had tremendous fear, there was a knee-jerk reaction. She has been gone for the past three days.” Nasdaq-listed OTA.

He said that the fear was at that time domestically mainly in the flight segment and now it is returning. “We haven’t really seen any material decline in favor of hotel bookings because the fears were high for flights and I can see people still wanting to take vacations,” he said.

The company said that due to frequent COVID-related changes, it has also updated its technology and product innovations to be able to meet the demands of a continuous flow. Over the past two years, the company has observed that web check-in, which was used by only 10% of its customers in 2019, has now grown to 75-80% in 2021. Travel insurance has also increased significantly. Result of covid. The company said that around 15-20% of its current bookings in 2021 include travel insurance services when customers are making purchases.

The company also launched an ‘Assurance’ product last year which ensured safety throughout the journey. The company’s Group CTO at MakeMyTrip, Sanjay Mohan, said in a joint interview that there were other technology-related products like locking airfares for seven days, which was good for them. Mint,

Mohan said the company has increased its technology investments by 20% year-on-year and that 40-50% of the company’s existing talent is focused on technological innovations.

Mohan said, “Covid brought a lot of new requirements, be it security guidelines, web, check-in, free cancellation, etc. All the products were born out of it because everyone was worried about what would happen to their booking. ” ,

Since around 75-80% of the company’s transactions take place on mobile, it is also looking at bringing foreign exchange further into its offering.