Minister of State for Consumer Affairs Ashwini Kuma Choubey in a written reply to a question in Rajya Sabha today said that from April 2019 to November 2021, a total of 5,12,919 complaints have been registered against e-commerce companies in the National Consumer Helpline.
Maharashtra registered the maximum number of complaints at 64,924, followed by Uttar Pradesh at 63,265. Delhi registered 50,522 complaints, while West Bengal registered 38,582 complaints against e-commerce companies.
He said, “Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020 states that every Marketplace e-commerce entity is required to provide in a clear and accessible manner, is displayed prominently in the appropriate place on its Platform, all information provided by the sellers under sub-rule (5) of rule 6, including names and contact numbers, and for consumer grievance redressal or any other matter report Designation of Grievance Officer to
In this regard, the CCPA has issued an advisory to the industry associations on October 1, 2021, requesting them to give wide publicity to these provisions and ask the members to ensure their compliance.
Read also: Center plans to reduce compliance burden on citizens, businesses
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