PagerDuty CEO quotes Martin Luther King Jr. in layoff email to employees, comes under fire

edited by: Mohammad Haris

Last Update: January 30, 2023, 19:20 IST

PagerDuty CEO Jennifer Tejada. (Photo: Twitter)

PagerDuty CEO Jennifer Tejada later admitted that quoting Martin Luther here was “inappropriate and insensitive”.

The CEO of PagerDuty, a San Francisco-based tech company, has come under attack after she quoted civil rights champion Martin Luther King Jr. in an email informing her of layoffs. Its CEO, Jennifer Tejada, later admitted that quoting Martin Luther here was “inappropriate and insensitive”.

In an email sent to employees last week, Tejada said the company is reducing approximately 7 percent of roles globally, most of which are in North America, primarily in our go-to-market and G&A organizations. . In this mail, he had also announced the promotion of some officers.

“There are many things I would do differently if I could. The quote I included from Dr. Martin Luther King, Jr. was inappropriate and insensitive. I should have been more honest about the truncation in the email, my tone Should have been more thoughtful and more concise. I’m sorry,” Tejeda said in an update to his January 27 letter to employees.

In the email, PagerDuty’s CEO stated that part of PagerDuty’s mission is to help businesses “anticipate the unexpected in an unpredictable world.” Q3. The US Federal Reserve raised interest rates due to inflation and geopolitical concerns, while the overall jobs market remained strong and the unemployment rate remained low. Macro signals remain mixed and uncertain as we enter a new fiscal year.

“Our $38 billion TAM of more than 75 million potential users remains large, our operations cloud platform for our customers is mission critical, and our competitive advantage is deep, but we are not immune to macro volatility, nor will we Can predict when the economy will improve,” he said.

The PagerDuty CEO listed the refinements he said the company is implementing. These include additional refinements that we are implementing today: eliminating approximately 7 percent of roles globally, the majority of which are in North America, primarily in our go-to-market and G&A organizations; reducing discretionary spending; negotiating more favorable commercial agreements with major vendors; and rationalizing our real estate footprint to reflect the realities of our distributed-by-design hybrid work model.

“While demand for our products and services remains stable and our strategy to help our customers transform their operations remains relevant and intact, it is taking longer than in previous years to transform. Macro uncertainty and volatility have prompted our customers – businesses across segments and sectors – to scrutinize and slow investments to preserve business results and protect shareholder returns, while improving their operational resilience, she said in the 1,700-word email.

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