Today, for most of us food apps and grocery delivery stores are blessings in disguise. These apps help us to get food and daily essentials delivered at our doorstep, that too without any hassle. But, one person appears to have had a terrifying experience recently. With his orders he found a mouse. You heard us! Let me tell you the story from the beginning. A person named Nitin Arora recently placed an order for a packet of bread on Blinkit. In no time, he received his order; But along with that, came a rodent. According to him, the rat was roaming inside the packet of bread. Sounds disgusting, doesn’t it?
Nitin Arora immediately shared a post on Twitter showing the rodent (in a bread packet) and filed a complaint tagging the instant grocery delivery app blinkit, In the video and photographs, the animal can actually be seen moving around inside the packet. As per the post, the incident took place on February 1, 2023.
Most unpleasant experience with @letsblinkit where live rat was delivered inside a bread packet ordered on 1.2.23. It is dangerous for all of us. If there is such stuff in 10 minutes delivery, @blinkitcares I will do something Would love to wait for hours.” Take such things. #blinkit #zomato,” posted Nitin Arora. He also shared a screenshot of his chat with a Blinkit customer care executive. Check out the post below:
Read also: Zomato, Blinkit give a hilarious twist to famous Bollywood dialogue in new ad
worst experience with @letsblinkit Where a live rat was delivered inside the bread packet ordered on 1.2.23. This is worrying for all of us. If there’s that much stuff in a 10-minute delivery, @blinkitcares I would prefer to wait for a few hours rather than take things like this.#blinkit#zomatopic.twitter.com/RHNOj6tswA— Nitin Arora (@NitinA14261863) February 3, 2023
The post grabbed the attention of the internet in no time, with people reacting strongly to it.
“Same problem with me. I received rotten item from blinkit and no support from customer service. Then I decided to go to the store from where they ship the order. No wonder if found a rat in a packet The store was a complete mess and full of insects and garbage,” read one comment.
Another person wrote, “They don’t even have time to clean the pack of chips before delivery! Zepto is better now. At least, I’ve never had a problem with them.”
A third person wrote, “Blinkit, nowadays, sucks. Sometimes they deliver stale vegetables, sometimes bad stuff, and when they replace vegetables, they’re usually the same kind! They Have come.”
The post also caught the attention of Blinkit. The company immediately apologized for the incident and said that “the concern is genuine”. He further wrote in the comments section, “Hi Nitin, this is not the experience we wanted you to have”, and asked for his contact details and order number for further enquiries.
Dhananjay Sasidharan, Head of Customer Delight at Blinkit, further replied that they have taken the incident seriously and de-listed the partner store. He wrote, “I want to assure you, we have already taken swift action and de-listed the partner store even as we are investigating the matter with the store owner.” stores, and with this incident, we have increased the frequency of audits across the store network.”
We have high standards of cleanliness across all our stores, and with this event, we have increased the frequency of audits across the store network. (2/2) – Dhananjay Sasidharan (@dhananjay_6691) February 11, 2023
What are your thoughts on the incident? Share it with us in the comment section below.
featured video of the day
hot toddy recipe | how to make hot toddy