An unprecedented technical glitch left United Kingdom Bank customers worrying as all money was taken from their accounts and all that was left was money. TSB, a retail and commercial bank headquartered in Edinburgh, went through a technical glitch that resulted in double and duplicate payments. The glitch created a fear of fraud among the customers. Addressing the issue, TSB issued an acknowledgment and admitted the mistake on its part.
In a tweet shared on January 15, the bank released a message that read, “We are aware of certain issues related to duplicate payments on the accounts of certain customers. We are working hard to fix these issues and will ensure that customers are refunded for duplicate payments. We apologize for any inconvenience this may have caused.”
We are aware of some issues related to duplicate payments on certain customer accounts. We are working hard to fix these issues and will ensure that customers get refunds for duplicate payments. We’re sorry for any inconvenience this may have caused.— TSB (@TSB) 15 March 2022
The tweet accumulated several tweets from customers who were in a frenzy after seeing a meager amount showing up in their bank accounts. People were forced to borrow money to sustain themselves, with no idea in what time the issue would be resolved.
One user claimed to have “nearly died” after seeing the duplicate and inquired about the refund deadline.
We are aware of some issues related to duplicate payments on certain customer accounts. We are working hard to fix these issues and will ensure that customers get refunds for duplicate payments. We’re sorry for any inconvenience this may have caused.— TSB (@TSB) 15 March 2022
Another user called out.
Can you give a time frame as to when the payment will be refunded? Duplicate transactions worth £116 were taken today. As a vulnerable family I need to know when! I need to know how to feed my kids and pay the bills. – Pauline Shannon (@polyneshannon1) 15 March 2022
One user expressed displeasure over the way the bank works. The user wrote, “You have left some vulnerable people in literal money or uncontrolled overdrafts. It is not ‘discomfort’, it is grounds for compensation.”
You’ve left some vulnerable people in literal money or unneeded overdrafts – that’s not ‘inconvenience’, it’s grounds for compensation. – (@xRockyRacoon) 15 March 2022
“You’ve left me nothing,” said one user, asking when the money would be returned.
When will we get our money back?? You left me with nothing!!- Rebecca Moran (@beckyhessey) 15 March 2022
This is not the first time that TSB Bank has faced a major IT glitch, prompting its customers to help. In 2019, one such lapse affected around 1.9 million customers and locked them out of their bank accounts, while many failed to receive wages, pensions and benefits. ,
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