Ditch recently launched XPS 13 Plus The laptop series sports an ultra-thin, lightweight design and claims to offer high performance. These new laptops also have an upgradeable SSD and OLED display. However, Delhi XPS 13 Plus laptops are experiencing some serious performance issues that have been reported by some early users and reviewers. According to a report in The Verge, Dell has confirmed that the company is aware of screen issues in some OLED models of laptops. In addition, the laptop maker is also contacting affected customers and is likely to recall some of the products and fix the problem, the report said.
what is the display issue with dell XPS 13 Plus OLED Models
As per the report, many buyers and reviewers have complained about display issues since the release of the Plus model. The screens on these models are either dying or falling off the chassis due to a glue problem. In addition, a video of the screen of an XPS 13 Plus model (incorrectly labeled as XPS 15) falling into a Best Buy demo territory has been circulating on YouTube for a few weeks, the report noted. has gone.
The report also states that some users have also reported other display-related issues with the XPS 13 Plus laptop which include – screen dying, displaying funky colors, and even flashing immediately after purchase. After losing touchscreen functionality. Meanwhile, users who have ordered laptops and are yet to receive the product have also noticed that their units are being labeled as recalled or withdrawn during the ordering process, the report said. Having said.
However, the report cannot confirm whether these specific recalls are due to a display issue, but it did mention that “XPS 13 Plus orders are up and running on Dell’s website.”
How Dell has reacted to the situation
Dell issued a statement to The Verge, saying: “Dell Technologies makes the quality of our products a top priority.” The laptop maker also noted that it “discovered that some screens on the XPS 13 Plus OLED system may have come loose due to problems with third-party adhesives.”
However, Dell has corrected the issue in its production process and the company is “continuously reaching out to customers who may be affected to replace the screen, ideally before it comes loose,” the statement read. Is.
Furthermore, Dell has also noted that the problem is specific to the XPS 13 Plus model that sports an OLED display. Whereas non-OLED models seem unaffected by this issue.
According to a report by Toms Hardware, the problem of display adhesive is very common in the industry. First, devices from various top brands are displayed like – Apple, oneplus And others have faced the same fate where screens either fall apart or reproduce colors incorrectly.
what is the display issue with dell XPS 13 Plus OLED Models
As per the report, many buyers and reviewers have complained about display issues since the release of the Plus model. The screens on these models are either dying or falling off the chassis due to a glue problem. In addition, a video of the screen of an XPS 13 Plus model (incorrectly labeled as XPS 15) falling into a Best Buy demo territory has been circulating on YouTube for a few weeks, the report noted. has gone.
The report also states that some users have also reported other display-related issues with the XPS 13 Plus laptop which include – screen dying, displaying funky colors, and even flashing immediately after purchase. After losing touchscreen functionality. Meanwhile, users who have ordered laptops and are yet to receive the product have also noticed that their units are being labeled as recalled or withdrawn during the ordering process, the report said. Having said.
However, the report cannot confirm whether these specific recalls are due to a display issue, but it did mention that “XPS 13 Plus orders are up and running on Dell’s website.”
How Dell has reacted to the situation
Dell issued a statement to The Verge, saying: “Dell Technologies makes the quality of our products a top priority.” The laptop maker also noted that it “discovered that some screens on the XPS 13 Plus OLED system may have come loose due to problems with third-party adhesives.”
However, Dell has corrected the issue in its production process and the company is “continuously reaching out to customers who may be affected to replace the screen, ideally before it comes loose,” the statement read. Is.
Furthermore, Dell has also noted that the problem is specific to the XPS 13 Plus model that sports an OLED display. Whereas non-OLED models seem unaffected by this issue.
According to a report by Toms Hardware, the problem of display adhesive is very common in the industry. First, devices from various top brands are displayed like – Apple, oneplus And others have faced the same fate where screens either fall apart or reproduce colors incorrectly.