UGC all set to launch portal for grievance redressal – Times of India

New Delhi: From non-refund of fees to taking admission against merit, from denial of admission as per declared admission policy to withholding of original degree/diploma/certificate by institutions, University Grants Commission ,UGC) will now monitor and resolve all grievances of students and teaching/ non-teaching staff through a centralized portal called ‘e-Samadhan’, which will be made operational next week.
commission The Board has also prescribed a time-bound redressal process, which includes resolving issues related to students within 10 days and preventing unfair practices in Higher Education Institutions (HEIs).

As per the UGC, with the admission season approaching and many students have already secured seats in universities/colleges. QET-UG And some of whom may withdraw after the commencement of engineering, medical and CUET-based admissions, this service will be of immediate benefit to them. UGC has recently issued a circular which states that if a student withdraws from a particular course/college/university by October 31, 2022, he should get full refund of fee as well as the institute Will return the original certificates submitted at that time. enter.
Stating that the UGC has a large number of stakeholders, which includes 1,043 universities, 42,343 colleges, 3.85 crore students and 15.03 lakh teachers, its chairman M Jagadesh Kumar said that the various stakeholders, especially the challenges faced by the students and The commission has a major role to play in resolving the issues. and Faculty.
Speaking about the new centralized portal, Kumar said: “UGC provided various mechanisms. Due to non-availability of single-window system, stakeholders were registering multiple complaints/complaints at different places. Due to this the redressal mechanism was working at a slow pace, which was causing further concern to the stakeholders.”