Watch | What is DigiYatra, and why were complaining about it in airports?
In December, when air travel is typically at its peak, a decision was taken to ramp up the enrolment for DigiYatra.
DigiYatra allows passengers to use their face as their boarding pass, to zip through various checkpoints at an airport. It is not owned by the Government, but by a consortium of private and government airports. It
But the ramp up of this facility led to a barrage of complaints on social media, that staff at private airports and CISF personnel were enrolling them for DigiYatra without their knowledge and consent.
DigiYatra is not mandatory, and a voluntary option for passengers, as stated in a DigiYatra policy document unveiled by the Ministry of Civil Aviation, in 2018. Apart from the CISF, private airport staff were also asking passengers for their boarding pass and signing them up. This has led to arguments with the staff.
We go into detail on what is DigiYatra, its objectives and the various privacy concerns around the app.
Read more: What are the complaints about Digi Yatra? | Explained
Presentation and script: Jagriti Chandra
Video and production: Richard Kujur