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The challenge of the pandemic continued into 2021, prompting businesses to find similar solutions to achieve their goals, predict the right trends, manage money, and expand at the same time. Now that we have entered 2022, which has also arrived with the third wave, let’s take a look at what the heads of various business organizations had to say about the challenges faced in 2021 and their hope for the future. Is.
Eddie Chandhok, Head of Global Delivery, Operations, and M&A at InfoGain
“The pandemic had already put pressure on businesses, but the second wave of Covid-19 further rocked the economy, worsening existing vulnerabilities. However, the IT industry saw substantial growth. According to an IBEF study, IT and business services industry revenues were projected to be US$6.96 billion in the first half of 2021, an increase of 6.4% annually. This was a significant year for InfoGen in which we acquired Nggawe Nirman Technologies along with APAX funds. (NNT) announced a change of ownership to PE.
Over the past year, cloud services have been an important cornerstone of not only InfoGen but businesses in the IT industry. Gartner estimates that end user spending on public cloud services will reach $482 billion in 2022. Thus, adding cloud-native app development specialist NNT is a strategic decision that aims to enhance our expertise in building AWS cloud-native applications.
In addition, talent management and leadership building was a major focus for InfoGen in 2021. With the addition of NNT, our global employee base has grown to over 6,000. In addition, we are aggressively hiring from campuses to add new perspectives. More than 400 young engineering graduates joined us this year.
Krishnan Ramachandran, MD & CEO, Niva Boopas
“2021 has been one of the most challenging years for the health insurance sector as the industry grapples with the post-Covid impacts and the havoc caused by the second wave. It was a time when insurance players came together to support customers. Came together.Through the crisis Niva Bupa paid COVID claims worth Rs 409 crore to around 30,000 customers across the country.
2021 was also a landmark year for the brand as we successfully transitioned from Max Bupa to Niva Bupa. The brand has consolidated its position with a steady growth of 41% in FY2011, achieving a growth of over 70% in the current fiscal and targeting a gross written premium of Rs.5,000 crore by FY23-24 Is. Niva Bupa by aggressively expanding its direct and digital partnerships, massive focus on regional expansion, strong digitization and technology infrastructure and smart choice of launching broad and segment specific products which are also category leaders , has achieved this growth.
“Through our latest brand campaign, we aim to improve the positioning of the health insurance category, become an enabler in people’s lives. With the new brand identity, we aim to create a humane brand, democratize health insurance And work towards making it. Quality healthcare is more accessible to all sections of people. We are fully committed to accelerate the adoption of health insurance across the country.”
Dr. Rishi Mohan Bhatnagar, President, Eris Communications
“The pandemic has proved to be a catalyst in the adoption of innovative technologies accelerating the pace of digital transformation in the country. Organizations are investing heavily in these new-age technologies to transform their business processes, stay competitive and maintain business flexibility. Over the past few months, the Internet of Things is a technology that has seen positive growth in adoption. It has emerged as a major enabler in changing the way intelligent solutions and other objects interact and will continue to grow in 2022.
He believes that some of the trends that can be seen in 2022 are:,
Welcoming the era of Internet of Vehicles (IoV): We can expect to see IoV becoming the future of electric vehicles, in which a network of vehicles will be able to communicate independently with other intelligent devices, in education Connected Technologies- As virtual world continues to be a huge part of our day to day life, we can expect integration of new age technologies in education for an immersive virtual learning experience.
Advanced IoT and AI-powered solutions like ClarityEye, which seamlessly integrates with various collaboration tools like Zoom, Teams and more, can further enhance the overall classroom experience that enhances Healthcare with Tech. Through the integration of IoT-led solutions, healthcare professionals will be able to provide support to patients at home, leading to a better customer experience and reducing costs incurred by care recipients.
More focus on edge computing. As the amount of data being generated continues to increase, we can expect to see an increase in the demand for real-time insights. In this regard, edge computing will play a vital role in unlocking opportunities for those who wish to maximize operational efficiency and improve performance.
Samit Banerjee, Circle President, Amdocs
With the exponential growth in digitization, industries are adopting virtual methods to run their business. Service providers are actively developing zero touch operations to improve their operational efficiency and customer experience by reducing human interaction. For CSPs, zero touch operations mean each stage of operation and the use of AI to predict anomaly patterns and implement auto healing according to different operational scenarios. The fully automated system will significantly reduce OSS and BSS operating costs and improve marketability, service quality and customer satisfaction.
Pankaj Sachdeva, Vice President, Innovation and India Site Leader, Pitney Bowes
As cloud, data and AI continue to enable new and stronger use cases, 2022 could see a huge uptick in digital concepts such as the metaverse, connected health and smarter robotics.
Due to the current hybrid work model and increased focus by leading companies, social reality is finally coming to the foreground. As our world becomes more virtually connected, we can expect to see more use cases of the Metaverse in our lives. Across industries, we saw an imbalance of supply and demand last year. While consumer demand has returned to its previous highs, the supply chain is still disrupted. We expect companies to start taking advantage of industrial automation and smart robotics technologies as an alternative to the human workforce.
To meet these future use cases, companies are looking at acceleration and agility. Achieving this high rate of digitization will be possible through concepts such as low code/no code, MLOPS (DevOps for ML), and 5G, which are positioned as enabling technologies.
In the healthcare space, we see various industry players coming together through partnerships, acquisitions and collaborative efforts to create a ‘connected healthcare’ ecosystem. The leading tech giant is planning to launch a comprehensive portfolio of clinical-grade smart medical devices such as sensor-equipped smartwatches, HIPAA-compliant voice assistants that aggregate health data to diagnose and prevent immune system disorders, heart rhythm irregularities, and more. Is for.
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