In Delhi-NCR, you can now book Uber rides on WhatsApp. You heard it right The new facility, which is immediately available to passengers in the Delhi-NCR region, was announced by the messaging platform and provider of cab services in Hindi and English.
The WhatsApp to Ride chatbot facility enables users in the capital to order an Uber over WhatsApp (WA2R). According to a joint announcement by Uber and WhatsApp, the pilot for the functionality was successfully tested in Lucknow last year. The global company InfoBip powers the chatbot. Read More: Amazon Great Freedom Festival 2022 Sale Live For Prime Members Only: See Deals & Offers
The chatbot can be used in multiple languages and was built using the WhatsApp Business platform. According to Uber, the Lucknow pilot demonstrated that W2AR customers were younger than the typical Uber app user, of whom more than 50% were under the age of 25. Read more: Airtel to launch 5G services in India by August end: Everything you need to know
Now, in the process, WhatsApp users in the Delhi-NCR region can either message the taxi service’s business account number, scan the QR code or click on a link to start an Uber WhatsApp chat. Huh.
Customers need to submit pick-up and drop-off locations, advance fare information and estimated driver arrival time.
Here is a step-by-step guide to book Uber on WhatsApp.
Step 1: Direct text messages should be sent to +917292000002.
Step 2: Access the chat window by clicking on this link: https://wa.me/917292000002?text=Hi%20Uber
Step 3: Access the chat window by scanning the QR code that appears.
As per an assurance from Uber, riders will have access to the same safety features and insurance cover as those who have booked a ride using the Uber app. They will also get driver information and license plate information on booking. They will be able to contact the driver using a masked number and track his whereabouts as he makes his way to the pickup location.
The rider will be informed about safety precautions, including contacting Uber in an emergency via WhatsApp. After selecting the emergency option, the customer will get a call from the customer care team of the cab service. In addition, for 30 minutes after the trip ends, Uber users will have access to the company’s security line number. The WA2R flow when ordering an Uber ride is explained in this video.
“However, drivers on Uber’s platform will not see any change in their experience with rides booked through WhatsApp. The service is available to both new and existing users who have registered on Uber with just one phone number.”