GoFirst Airlines, which came under fire on Tuesday for allegedly leaving over fifty passengers behind at the Bengaluru airport on a bus on Monday, released an official apology statement calling the incident an ‘inadvertent error’ .
The incident, which took place on Monday, came to the public attention after several stranded passengers expressed their distress to board the bus. flights to delhi For at least one hour. According to multiple passenger testimonies, the 55 people who were left behind were later put on an Air India flight to Delhi at 10 am.
The Directorate General of Civil Aviation (DGCA) has issued a show cause notice to Go First in connection with the incident that took place at the Kempegowda International Airport in Bengaluru. The airline has been given two weeks to respond DGCA And based on that further action will be taken.
GoFirst has ordered an inquiry and sacked all employees involved in the incident, for which aviation regulator DGCA has already issued a show cause notice.
“We sincerely apologize for the inconvenience caused to passengers due to the inadvertent reconciliation of flight G8 116 from Bengaluru to Delhi,” the airline said in a statement.
It also said that the passengers were accommodated on alternate airlines to Delhi and other destinations.
“The airline has decided to offer all affected passengers one free ticket for travel on any domestic sector over the next 12 months,” go first They have also started an inquiry into the incident, he said.
Furthermore, GoFirst said that all the employees concerned have been taken off the roster pending the inquiry.
On Monday, Delhi-bound GoFirst flight G8-116 took off from Bengaluru leaving 55 passengers at the Bengaluru airport, with over 50 passengers waiting for their turn to board the aircraft.
@GoFirstairways Worst experience with @GoFirstairways Boarded the bus for the plane at 5:35 am At 6:30 am still in the bus with more than 50 passengers, the driver was forced to stop the bus. Flight G8 116 took off , Leaving 50+ passengers. Carelessness of height!” Shreya Sinha tweeted.
Satish Kumar, whose Twitter bio reads “Yuva BJP”, shared a screenshot of the ticket.
“Flight G8 116 (BLR – DEL) took off leaving passengers on the ground! 1 bus with more than 50 passengers left on the ground and took off with only 1 bus passengers. What @GoFirstairways@JM_Scindia @PMOIndia Sleepwalking? No basic testing.”
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