To get uninterrupted pension, pensioners have to file their life certificate by the end of November every year. Senior citizens can do this online or by visiting their bank branch. State Bank of India (SBI) has recently launched a new service to make the process easier. SBI had explained the step-by-step process through which pensioners can submit their life certificate through video call from the comfort of their homes.
SBI Chairman Dinesh Khara said, “We believe this facility will digitally empower pensioners and enable them to submit their life certificates without the hassle of visiting a branch amid COVID-19.”
Here’s how SBI pensioners can submit life certificate through video call
1) Go to SBI Pension Services Portal
2) Now, click on ‘VideoLC’ to initiate the VLC process.
3) Enter your SBI Pension Account Number and One-Time Password (OTP) received on your registered mobile number.
4) Read and accept the ‘Terms and Conditions’ and click on ‘Start Journey’.
5) Keep your original PAN card handy and click on ‘I am ready’.
6) Allow video call to start and your conversation will start as soon as an SBI official is available.
7) You can also set the conversation schedule as per your convenience.
8) The available SBI official will ask you to read the 4-digit verification code on your screen.
9) Now show your PAN card to the officer and let him collect it.
10) Now the officer will click your picture and the Video Life Certificate (VLC) will be completed.
In case of rejection, you will be informed by the bank through SMS and alternatively, you can visit your pension paying branch, nearest branch, to submit your life certificate.
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