NPCI enables electricity bill payment on 123PAY for feature phone users

“Powered by Bharat Bill Payment System (BBPS), this facility will facilitate users to make an easy and quick electricity bill payment service through 123PAY to make payments from their bank accounts instantly,” NPCI said in its statement.

123PAY was developed by NPCI to allow feature phone users to conduct digital transactions based on four technology options: calling an IVR (Interactive Voice Response) number, app functionality in feature phones, missed call- based approach, and proximity sound-based as well. payment.

With the introduction of electricity bill payment on 123Pay, feature phone users will eliminate the need to do paper checks or make cash payments at the utility office. Though the 123Pay service was launched for feature phone users, who can use the Unified Payments Interface (UPI) payment service in a safe and secure manner, the electricity bill payment service will be available for smartphone users as well.

NPCI said in its statement, consumers will be able to pay electricity bill in 10 regional languages ​​by calling the payment number ‘080 4516 3666’ or ‘6366 200 200’ operated by Bharat Bill Payment Service (BBPS).

Users have to follow these steps:

Customer 123Pay payment number 080-4516-3666 or 6366 200 200. calls on

First time or new user will be onboarded first

Choose electricity bill payment option

After this the customer will have to mention the name of the electricity board for which payment will have to be made.

The user will then have to enter the subscriber or subscriber number and any other details asked on the call

The user will then be informed about the outstanding bill amount

User enters UPI PIN and makes payment

“We are delighted to expand the list of services 123PAY offers to its myriad users. We believe that the voice-enabled electricity bill payment functionality on 123PAY will further boost UPI acceptance in various geographies across the country and transform the way bill payments are made. These payments will not only save time but will also modernize the process of bill payment through voice on call facility. Saurabh Tomar, Head – UPI & IMPS Products, NPCI said, “Going forward, we will continue to expand the scope of services offered by 123PAY and, consequently, for the convenience of its users.”