Swiggy launches ambulance service for delivery executives, dependents

The delivery app has tied up with Dial4242 which can dispatch different ambulances like BLS. (file)

New Delhi:

Food delivery platform Swiggy announced the launch of an ambulance service for its active delivery executives and their dependents in case of emergencies.

Swiggy said in a statement that delivery executives can contact the toll-free number or tap on the SOS button in case of emergency before, during or after delivery to access the free ambulance service without leaving the partner app. Huh.

A study by government think tank NITI Aayog recently estimated that in 2020-21, 77 lakh workers were engaged in India’s gig economy, with the workforce expected to grow to 2.35 crore by 2029-30.

Delivery boys, cleaners, consultants, bloggers etc. are all part of the gig economy, and face multiple challenges related to social security, gratuity, minimum wage protection and working hours, as they are engaged in livelihoods outside the traditional employer-employee Huh. Arrangement

“On the lines of Indonesia’s initiative in offering accident and other insurance to workers through digital mechanisms, the ride-hailing, delivery and e-commerce platform is set to provide accident insurance to all delivery and driver partners and other platform workers,” it said. Kind of model India can adopt.

“These can be introduced in collaboration with the private sector or the government, as envisaged under the Social Security Code, 2020,” suggested the NITI Aayog study.

The current average response time is 12 minutes, Swiggy said on the ambulance service, adding that no documentation would be required for the process; The delivery executive only needs to verify his partner ID.

“Swiggy has launched this service on a pan-India basis after testing the service in Bangalore, Delhi, NCR, Hyderabad, Mumbai, Pune and Kolkata. In the test run and the cases reported so far, the response time of the service is on an average 12 minutes,” said Swiggy.

The delivery app has tied up with Dial4242 which can dispatch various ambulances like BLS (Basic Life Support) ambulance, Cardiac ambulance, ALS (Advanced Life Support), Inter-state ambulance, COVID-19 ambulance and hearse depending on the severity . of the case.

“The service is free of cost to all active Delivery Executives and their dependents (spouse and two children) who are covered under insurance provided by Swiggy. You can also choose to avail an ambulance at a subsidized cost,” Swiggy said.

(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)

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